Privacy Policy

Effective Date: July 12, 2025

Surge Spike, operated by Jonah Ventures LLC

1. Introduction

Surge Spike (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, or communicate with us via SMS/MMS or other channels.

By using our services or submitting your information through any of our platforms, you consent to the practices described in this policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

2. Information We Collect

We collect the following types of information:

Personal Information: Name, phone number, email, address, billing information, and other contact details you provide when you:

Create an account

SMS Consent Data: We collect phone numbers and SMS consent status for the purpose of delivering service-related updates and onboarding communication.

Usage Data: IP addresses, browser type, pages visited, device type, and time spent on the site, collected automatically via cookies or analytics.

3. How We Use Your Information

We use your information to:

Communicate with you about account activity, appointments, and onboarding

Send service-related SMS updates, reminders, and support notices

Improve and personalize your experience

Comply with legal and operational obligations

4. Text Messaging & Consent

By providing your mobile number, you agree to receive SMS or MMS messages from Surge Spike for purposes including onboarding, appointment reminders, updates, and account support.

Message frequency may vary

Message and data rates may apply

Reply STOP to unsubscribe or HELP for assistance

You may opt out at any time by replying STOP to any of our messages.

5. How We Share Your Information

We do not sell or share your personal information or phone number with third parties for marketing purposes. We only share your data:

With trusted vendors who help us operate our services (e.g., CRM, messaging platforms, billing providers) under strict confidentiality

When required by law (e.g., subpoena or court order)

If our business is acquired or merged

6. Data Security

We implement reasonable safeguards to protect your data. However, no system is 100% secure. You are responsible for safeguarding your own login credentials.

7. Your Rights and Choices

Depending on your location, you may have certain rights including:

Access to your personal information

Correction of inaccurate data

Deletion upon request (subject to exceptions)

To exercise your rights, email us at: [email protected]

8. Third-Party Links

Our website or communications may contain links to external sites. We are not responsible for the content or privacy policies of those sites.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13. If such information is discovered, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted at: